Privacy Policy

1 Information We Collect

We only collect information that helps us serve you better. This includes:

Information you provide directly

• Contact details: name, email address, phone number, and company name when you submit our contact form or request a quote.
• Project information: details about your software, testing requirements, and any materials you share with us during an engagement.
• Communications: records of emails, messages, and calls exchanged with our team.

Information collected automatically

• Usage data: pages visited, time spent, and general interaction with our website.
• Technical data: IP address, browser type, device type, and operating system.

2 How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes or proposals.
• Deliver and manage our QA and software testing services.
• Communicate with you about projects, updates, and support.
• Improve our website, services, and client experience.
• Comply with legal obligations and protect our legitimate business interests.

We will never sell your personal information to third parties.

3 Legal Basis for Processing (GDPR)

For clients and visitors in the European Union, United Kingdom, and other regions with similar laws, we process your personal data under the following legal bases:

• Consent: where you have given clear consent (e.g. submitting a contact form).
• Contract: where processing is necessary to deliver services you have requested.
• Legitimate interests: for improving our services and securing our systems, balanced against your rights.
• Legal obligation: where we must comply with applicable law.

4 Sharing & Disclosure

We treat your data as confidential. We may share information only in these limited circumstances:

• Service providers: trusted vendors (e.g. email hosting, analytics) who process data on our behalf under strict confidentiality agreements.
• Legal requirements: when required by law, court order, or to protect our rights.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.

Every client engagement is governed by a Non-Disclosure Agreement (NDA). Your project data, source code, and intellectual property remain strictly confidential.

5 Data Security

We implement industry-standard technical and organisational measures to protect your data, including encrypted transmission (HTTPS), access controls, and secure storage. While no method of transmission over the internet is 100% secure, we continually review and strengthen our safeguards.

6 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

7 Your Rights

Depending on your location, you may have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: request deletion of your personal data ("right to be forgotten").
• Restriction & objection: limit or object to how we process your data.
• Portability: receive your data in a structured, machine-readable format.
• Withdraw consent: at any time, where processing is based on consent.

To exercise any of these rights, contact us at info@nanosoftqa.com. We will respond within 30 days.

8 Cookies & Tracking

Our website may use essential cookies to function correctly and analytics cookies to understand how visitors use our site. You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

9 Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

10 Children's Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11 International Data Transfers

NanoSoftQA operates from Bangladesh and serves clients primarily in the United States, Canada, Europe, the United Kingdom, and Australia. Your data may be transferred to and processed in countries outside your own. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to ensure your data remains protected.

12 Changes & Contact

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.